Refund Policy

Right of Withdrawal

As a consumer, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason. This applies to most goods purchased from our online store.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Exceptions to the Right of Withdrawal

Please note that the following items cannot be returned or refunded:

  • Coffee and other consumables (beans, ground coffee, capsules, or any other perishable food products).
  • Products unsealed after delivery that cannot be returned for hygiene reasons, such as opened cleaning supplies or consumables for machines.
  • Goods made to order or customized products.

Coffee Machines & Grinders

(including espresso machines, bean-to-cup machines, filter machines, and grinders)

  • These products may be returned within the 14-day withdrawal period, even if opened.
  • Customers are entitled to test machines only to the extent necessary to establish their nature, characteristics, and functioning — similar to how one could test them in a physical shop.
  • If the machine shows use beyond ordinary testing (e.g. prolonged brewing, signs of wear, or coffee residues) or returned without original packaging may be subject to a partial refund based on diminished value.

Barista Tools

(including portafilters, digital scales, tampers, pitchers, and similar accessories)

  • Barista tools may be returned within 14 days if unused or only lightly tested.
  • Items that are damaged, excessively used, or returned without original packaging may be subject to a partial refund based on diminished value.

Return Procedure

  • Notify us within 14 days of receiving the goods if you wish to withdraw.
  • Return the goods in their original condition and packaging within 14 days of notification.
    • Our shipping information is as follows:
      • C&A Aristodemou Cater Metal Ltd
      • Dimitri Vikela 2030, Strovolos
      • 22387080
  • Return shipping costs are borne by the customer.
  • If the return is due to a factory defect covered under warranty, we will reimburse the return shipping cost upon proof of payment (receipt).

Refund Procedure

  • Refunds are processed within 14 days of receiving and inspecting the returned goods.
  • Refunds may be issued either in cash (via the original payment method) or as store credit, depending on your choice.

Need Help?

If you have questions about this coffeeshopcy refund policy or need help with your order, contact us at info@catermetal.com or call +357 96514580. We’re always happy to help ensure your delivery experience is smooth and reliable.