Terms and Conditions

Welcome to our online store. These Terms and Conditions (“Terms”) govern your access to and use of our website and the purchase of products from us. By placing an order or using our services, you agree to these Terms in full.

1. General Information

  • This website is owned and operated by C&A Aristodemou Cater Metal Ltd in the Republic of Cyprus.
  • We sell home coffee equipment, barista tools, and coffee consumables.
  • We reserve the right to update or modify these Terms at any time. Updates become effective once published on this page.

2. Eligibility to Purchase

To place an order, you must:

  • Be at least 18 years of age.
  • Provide accurate and complete contact, billing, and delivery information.

3. Product Information and Availability

  • We make every effort to ensure all descriptions, images, and prices are accurate.
  • Slight variations in packaging or color may occur.
  • Product availability is updated regularly, but stock levels may change without notice.

4. Orders and Payment

  • Orders are confirmed only after full payment is received.
  • All prices are in euros (€) and include VAT, unless otherwise specified.
  • Payments are processed securely through our payment partners; we do not store credit or debit card details.
  • You will receive an order confirmation by email once the transaction is complete.

5. Shipping and Delivery

Details are available in our Shipping Policy.

We currently ship only within the Republic of Cyprus through ACS Courier.

Customers can choose between home delivery or pickup point delivery at checkout.

Orders are usually shipped within 1 business day, and delivery typically takes 1–3 working days thereafter.

6. Returns and Refunds

  • You may return eligible products within 14 days of receiving them, in accordance with EU consumer law.
  • Returned products must be unused, in original packaging, and accompanied by proof of purchase.
  • Perishable products (coffee beans, ground coffee, capsules) and unsealed goods cannot be returned.
  • Refunds are issued as cash or store credit once we inspect and approve the returned item.
  • Customers bear return shipping costs unless the product has a verified factory defect covered by warranty.
  • See our full Refunds & Returns Policy

7. Warranty

  • All appliances (coffee machines, grinders, etc.) include a 2-year legal warranty covering manufacturing defects.
  • If a warranty claim is approved, we cover all standard shipping costs related to the repair.
  • Damage from misuse, scale build-up, unauthorised repair, or normal wear and tear is not covered.
  • Full details are provided in our Warranty Policy

8. Service and Repairs

  • Equipment sent for service must be in original packaging.
  • Inspection is free of charge for products purchased from us (proof of invoice required).
  • If the product was not purchased from us, an inspection fee of €60 + VAT applies.
  • After inspection, customers receive a repair quote and estimated completion time before approval.
  • See our Service Policy

9. Limitation of Liability

  • We are not responsible for indirect, incidental, or consequential losses resulting from product use.
  • Our liability is limited to the value of the product purchased.
  • We are not responsible for damages caused by third-party couriers.

10. Privacy and Data Protection

  • We collect and process customer data in compliance with the EU General Data Protection Regulation (GDPR).
  • Please refer to our Privacy Policy

11. Intellectual Property

  • All content on this website (text, images, logos, product descriptions) is the property of the store and may not be reproduced without permission.

12. Governing Law and Jurisdiction

  • These Terms are governed by the laws of the Republic of Cyprus.
  • Any disputes will be subject to the exclusive jurisdiction of the Cyprus courts.

13. Contact Information

For any questions about these Terms or other policies, please contact our customer service team using the contact details on our website.