Warranty Policy

We stand behind the quality of the products we sell and want our customers to feel confident in their purchases. Please review the following warranty policy conditions.

Warranty Policy Coverage

Coffee machines and grinders sold through our store are covered by a 2-year legal warranty in accordance with EU law.
This warranty covers defects in materials or workmanship that existed at the time of delivery.
Barista tools (such as portafilters, scales, tampers, pitchers, etc.) are also covered by the 2-year legal warranty.
Consumables (coffee beans, ground coffee, capsules, and cleaning products) are not covered by warranty.

What the Warranty Policy Does Not Cover

The warranty does not apply to:

Damage caused by misuse, neglect, or improper handling
Scale build-up due to insufficient water quality or descaling
Normal wear and tear (e.g. gaskets, burrs, seals, filters)
Damage resulting from unauthorized repairs or modifications

Making a Warranty Claim

To make a warranty claim, customers should:

Provide a copy of their purchase invoice as proof of purchase.
Contact us via email or phone with a description of the issue.
Send the equipment in its original packaging to our service center (shipping costs to us are borne by the customer).

Warranty Inspection & Repair

Upon receiving the equipment, our technicians will inspect it to confirm whether the issue is covered under warranty.
If the equipment is covered:
- We will carry out the repair at no cost to the customer.
- Normal rate shipping costs will be refunded and return shipping costs will be covered by us.
If the issue is not covered by warranty:
- We will provide a repair estimate (inspection is free if the product was purchased from us with proof of invoice).

Return & Pickup of Repaired Items

Once the warranty repair is complete, the equipment can be:
- Shipped back to you at your cost, or
- Collected directly from our premises.
Completed warranty repairs will be stored at our premises for up to 14 calendar days.